Turn your jewelry event into booked appointments, without your sales associates lifting a finger.
Concierge drives 11 to 14 times more revenue per customer than any other channel. Your team doesn't write a single message. We write, send, and manage every reply. You sell.
See Concierge set up, run, and report on a real event campaign. In three minutes.
Why Concierge outperforms DIY texting and generic SMS tools.
We write and manage everything.
No software for you to learn. We craft, send, and handle every conversation. Your team stays focused on selling.
Real 1:1 conversations.
Not mass blasts. Each text is personal, with genuine back-and-forth dialogue. Customers feel valued, not spammed.
Sounds like your store, not a vendor.
Every text is hand-written by our team, signed by a member of your staff, and sent from a number that sounds like your store.
What you can expect from a single Concierge campaign.
Event-day conversion vs. other marketing channels.
From one holiday event campaign at Herzog Jewelers.
Your team spends zero time replying during peak season.
Why your current event marketing falls short.
Email overflows. Postcards get tossed. Your team is on the floor.
During peak season your inbox overflows, postcards get tossed, and your team is too busy on the floor to follow up with hundreds of customers.
Events feel unpredictable. Some nights are packed, others quiet. It's hard to prove which marketing actually worked.
A calendar full of committed shoppers. No guesswork, no staff burden.
Concierge personally texts your customers from a dedicated number. We handle every reply, book appointments, and send reminders.
Your events start with a calendar full of committed shoppers. No guesswork. No staff burden.
See what Concierge did for Schmitt Jewelers →Your next event in three simple steps.
You share event details.
Share event details, target list, and brand voice. We help you pick the right segments. VIPs, dormant customers, past buyers.
We run the outreach.
Concierge sends personalized messages from a separate managed number. A real team handles all replies, questions, declines, and reschedules.
You get the report.
We book appointments and send reminders before the event. Throughout our outreach, you get a report showing customers reached and appointments booked.
Customers opt out of the Concierge number only. Your main store text line remains unaffected.
For real jewelry events.
Event-day conversion vs. other marketing.
For every $1 invested in Concierge.
Of buyers weren't repeat holiday shoppers.
The same playbook. Every kind of event.
Trunk show outreach.
- 87% of marketing-tracked event sales came from text recipients
- $198K in attributed sales from 1,687 customers texted
- 1,876% ROI with zero staff time during busiest season
Bourbon & Buying event.
- 65 customers purchased $118,028 within 14 days
- 71% of event-day buyers weren't repeat holiday shoppers
- $64 in revenue for every $1 invested, 0 hours spent responding
Wedding Band Weekend.
- $543K in attributed sales across the full attribution window
- 17,412% ROI from a single personalized text campaign
- $175 in revenue for every $1 invested in Concierge
Huge help during peak season. Critical part of our outreach now.
Pay for what we send. Nothing more.
$1,000 minimum per event. Past campaigns generated $64 to $117 in revenue for every $1 spent.
Covers POS integration and phone number acquisition. Waived for existing Clientbook customers.
Begin with one event and a single segment. No long-term contracts. No recurring fees.
Four reasons our results aren't an accident.
Done-for-you, not DIY.
Your team doesn't touch the inbox. Concierge handles all outreach and replies while your staff focuses on in-store customers.
Truly personalized conversations.
We include customer names, partner names, and context. High response rates and overwhelmingly positive sentiment.
Beyond event attendance.
Texts trigger non-event purchases too. Wedding bands, diamond upgrades, and custom projects come from simple event invites.
Clear, simple pricing.
$1 per customer contacted. Campaigns generate tens of thousands in sales with no hidden fees or long-term contracts.
Try Concierge for a single event. No strings attached.
No annual contracts. No recurring fees. No commitment past one event. If it works for you, run it again. If it doesn't, walk away. Most retailers see results on their first campaign.
Answers to your biggest questions.
Will my customers be annoyed?
In recent campaigns, stores received zero customer complaints. Response rates ran 10 to 12%, well above the 2 to 5% industry benchmark, and every engaged reply was positive, neutral, or a polite decline.
What if a customer can't make the event?
Even a “no” creates value. Customers who couldn't attend have come in afterward for wedding bands, diamond upgrades, and custom projects, the text reminded them about your store. This halo effect drives real revenue beyond event day.
How much work for my team?
Zero. Stores running Concierge during their busiest season reported zero staff hours spent on replies. We handle all outreach and conversations end-to-end so your associates stay focused on in-store customers.
How should I prepare my sales team?
Two things, before we start. First, have your associates remove their top clients from the list, anyone they're already planning to reach out to personally. Second, let the team know messages will go out under “Bailey,” a remote member of your marketing team, and that our job is to set in-store appointments for them. We won't sell anything by text. We're a resource, not competition.
Whose name do the texts come from?
Every message is signed by “Bailey,” a remote member of your marketing team. Using a single consistent name avoids the awkward “don't you remember what you texted me?” moment in-store, and gives you a clean handoff when a customer asks something we can't answer (“when will my repair be ready?”).
Does this use my main store number?
No. Concierge uses a separate number managed by Clientbook. Opt-outs don't affect your main line.
Do I need to already use Clientbook?
No. Concierge works with any customer list you provide. Non-Clientbook stores pay a one-time $250 setup fee, waived for existing Clientbook customers.
Can agencies and vendors use this?
Yes. Agencies and brands can run Concierge campaigns across multiple stores with per-store reporting and ROI tracking. See our partner program.
How does Concierge use my existing client list?
You provide a CSV with customer name, client ID, and phone number, or let us pull directly from Clientbook. POS integration with The Edge, Lightspeed, Jewel360, Crystal, and others lets us personalize with sales history. List must be uploaded at least 10 days before the event.
What does the post-event report look like?
A recap of customers messaged and appointments booked. If you load a sales and special-order report into the Concierge platform, you'll also see which sales came directly from the outreach, revenue attribution down to the dollar.