I
Fill your events without adding work.
Your team stays focused on selling. We write every text, send every invite, and handle every reply.
By Clientbook
Done-for-youtextingthat fillsyourjewelryevents.
We run the personalized text campaigns that bring your best customers to your events. Your team doesn't have to write a single message.
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Proven Results
Concierge delivers measurable impact for jewelry businesses, with significant sales and outstanding ROI through targeted text campaigns.
25×
Higher event-day conversion
Texted customers convert up to 25× more than other channels.
$198K
Attributed sales per campaign
Single campaigns drive $22,925 to $198,223 in revenue.
$117
Revenue per dollar invested
Campaigns return $64 to $117 per $1 spent.
Meet Concierge
Your invisible texting team.
Concierge writes every message, sends the invites, manages replies, books appointments, and keeps you updated all along the way.
A small team trained in jewelry clienteling, not a piece of software. We learn your event, your audience, and your voice, then we run the entire outreach end-to-end.
See how a campaign runs →
See it in action
See it in action.
Watch a 3-minute walkthrough of how Concierge works to drive traffic to your event.
From kickoff to recap. The full campaign, in your store's voice, run by our team.
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Your customer relationships stay yours.
We use a dedicated texting number. Opt-outs hit our number, not your main store line.
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Sounds like your store, not a vendor.
Every text is hand-written by our team, signed by a member of your staff, and sent from a number that sounds like your store.
The Process
We write. We send. We reply. You sell.
01
You share event & audience.
Define the event, target list, and brand voice with the store. We align on timing and messaging for authentic texts.
Just 15 minutes to set up.
02
We run text outreach.
Concierge sends personalized 1:1 texts from a dedicated number. We manage replies, answer questions, and drive appointments and visits.
Your team does nothing. We handle it all.
03
Customers book. You sell.
Appointments and walk-ins arrive at your store. You and your staff focus on the customer in front of you. Exactly what you do best.
No pings, no spreadsheets, no homework.
Important
Stores keep their main number. Opt-outs only affect the Concierge number, protecting partner relationships.
Real Conversations
Personal. Specific. Signed by your store.
Eight real exchanges (with anonymous store and customer names) from recent Concierge campaigns, same warm voice, different customer, different outcome.
Exchange 01 · Brookhaven Jewelers
How did you know I had knee surgery?
Bailey · Brookhaven Jewelers
Hi James! This is Bailey from Brookhaven Jewelers. Hope the knee recovery is going well 🙏 We've got our June Jubilee Sale coming up June 1 to 6, and our Goosebumps natural loose and finished diamonds will be on sale. Knowing your taste for white gold and diamonds, I thought you'd want to know. Think you'll be feeling up to stopping in?
Thanks Bailey for thinking of me and making me aware of this event! I'll mark it down. Curiosity strikes me to ask, how did you know I had knee surgery and was in recovery mode?
Ha, good question! It's in your client notes from past visits. We keep track of things like that so we can reach out at the right time 😊 Hope you're healing up well, fingers crossed you're feeling up to it by June 1st!
Concierge reads your client notes, every text lands like it came from someone who knows the customer.
Exchange 02 · Northpoint Jewelers
Never thought I'd say that to someone
Bailey · Northpoint Jewelers
Hey Daniel! Bailey here from Northpoint Jewelers. Just wanted to check in one last time. The Anniversary Sale wraps up this Saturday and we still have some great bracelet options. Still thinking about stopping by? 😊
Yes I did this morning, thank you again!
Awesome, so glad you made it in! Hope you found something perfect 😊
I did, and would have forgotten about the sale… so thank you for texting me daily 🤣 Never thought I'd say that to someone.
Haha that made my day! 😄 Glad the reminders paid off. Hope it goes perfectly!
Outreach + follow-through. The campaign closed the loop and a customer walked out happy.
Exchange 03 · Larkspur Jewelers
A 5-carat custom job from an event invite
Bailey · Larkspur Jewelers
Hi Michael! This is Bailey from Larkspur Jewelers. We're hosting a Bourbon & Buying Event on Dec 17. Would you be interested?
What if I bring you a 5 carat diamond? Do you guys make custom jewelry out of it?
Lauren · Larkspur Jewelers
Hi! Yes, we specialize in custom. Typical timeline is 3 to 4 weeks. Were you looking to make an engagement ring or another piece?
An event invite surfaced a custom project. That doesn't happen with email blasts.
Exchange 04 · Stonewater Jewelers
A wedding band from a “can't make it”
Bailey · Stonewater Jewelers
Hi Robert! This is Bailey from Stonewater Jewelers. We're hosting a special Three Stories Trunk Show on Dec 5 and 6 with beautiful 14k gold pieces. Would you be interested in stopping by?
Hi Bailey! I don't live in the area so I won't be able to make it. BUT I do need to get my fiancée a wedding band, and you guys made her such a beautiful engagement ring. What are your holiday hours?
That's so exciting! Our holiday hours are 9:30am to 5:30pm, Monday through Friday. I've included a link to our holiday calendar. We're excited to help match something perfect with her engagement ring.
Halo-effect revenue: a “can't attend” became a wedding-band lead.
Exchange 05 · Larkspur Jewelers
Diamond upgrade routed to Adam
Bailey · Larkspur Jewelers
Hi Steven! You're invited to our Bourbon & Buying Event on Dec 17 from 5 to 7pm. Would you be interested?
Hi Bailey, thanks for the invite but I'll be in Florida until Dec 20. Ask Adam to find me a 3.5 carat diamond to replace my wife's 2 carat in her wedding ring, the one I purchased from him.
No problem at all. I'll pass this along to Adam right away. :)
Concierge routes every reply to the right associate, with full context.
Exchange 06 · Stonewater Jewelers
Even a no felt good
Bailey · Stonewater Jewelers
Hi Patricia! This is Bailey from Stonewater Jewelers. We're hosting a Three Stories Trunk Show on Dec 5 and 6. Would you and your husband like to stop by?
Good morning! We'd love to stop by but we already have plans. Keep us in mind next time! Have a great holiday.
Thanks for letting me know! We'll keep you in the loop for the next event. Have a wonderful holiday season too.
A polite decline kept the relationship intact and signaled real interest for next time.
Exchange 07 · Ashbrook Jewelers
From cold invite to Sunday 2pm
Bailey · Ashbrook Jewelers
Hi Christopher! This is Bailey from Ashbrook Jewelers. We're hosting a special Wedding Band Weekend this Saturday and Sunday (March 21 and 22) and I'd love to have you join us! Given your beautiful engagement ring choice, I think you'd really enjoy seeing our designer wedding band collection. Plus there's a $300 AMEX gift card with any designer purchase. Would this be something you'd be interested in?
yes my fiancée and I are interested. Thank you for reaching out Bailey
Fantastic! That's so exciting. Would Saturday or Sunday work better for you both, and do you prefer morning or afternoon?
Sunday afternoon would work perfectly
Perfect! How about 2 PM on Sunday? That gives you plenty of time to see the collection and find the perfect match for that beautiful engagement ring.
sounds great thank you Bailey!
Cold campaign invite to booked Sunday 2pm appointment in five messages.
Exchange 08 · Ashbrook Jewelers
A conflict turned into a private viewing
Bailey · Ashbrook Jewelers
Hi Jennifer! Bailey here from Ashbrook Jewelers. We're hosting our Designer Wedding Band Weekend this Saturday and Sunday (March 21 and 22). Given the gorgeous engagement ring you picked, I thought you'd love a first look at the new collection. There's also a $300 AMEX gift card with any designer purchase. Could either day work?
Hi Bailey! We'd love to come but we're driving up to a wedding Sunday morning. Any chance we could come in Friday instead?
Absolutely! Let me hold Friday at 4:30 with our wedding band specialist for both of you, that way you'll have private time with the full designer line before the weekend rush. Sound good?
4:30 Friday is perfect, see you then 🙏
Wonderful, you're booked! We'll have a couple of designer favorites pulled and ready when you arrive 💍
A Sunday conflict became a Friday private viewing — same booked appointment, better customer experience.
Tested by Leading Jewelers
Schmitt Jewelers
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Herzog Jewelers
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H.L. Gross & Bro. Jewelers
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Sierra Moon Goldsmiths
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Harold Stevens Diamond & Jewelry Studio
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RO MA Jewelers
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Zembar Jewelers
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TNT Jewelers
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Zorells Jewelers
Featured retailers
A Case Study in Success
Schmitt Jewelers, a trunk show that brought in $198K in attributed sales.
Concierge delivered impressive results for Schmitt Jewelers, demonstrating the power of targeted text campaigns to drive high-value event attendance and sales.
1,687
Personalized Texts
Engaged customers directly for their exclusive trunk show.
$198K
Attributed Sales
Revenue attributed to the campaign.
1,876%
Campaign ROI
A remarkable return on investment in a single event.
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One of the biggest benefits was that it didn't require any time from my team. You stepping in to handle all the outreach and replies made this an easy decision.
Tom Schmitt · Owner, Schmitt Jewelers
Simple, Event-Based Pricing
Pay for the engagement you need. No hidden costs.
$
1
per customer contacted
Pay Per Customer
$1,000 minimum per event
$1 per customer contacted, aligning cost directly with outreach.
One-Time Setup Fee
$250 setup
Waived for existing Clientbook customers. Covers initial configuration and account setup.
Flexible Terms
No contracts
No recurring fees. A non-refundable 20% down payment at signup secures your event.
No Risk to Test
Pilot with one event.
No commitment. Just measurable results.