SMS Terms

This page is for customers receiving texts from a jewelry store using the Concierge service, and for jewelers configuring the program.

Program description

Concierge by Clientbook ("Concierge") is a managed text messaging service. We send personalized 1:1 messages on behalf of jewelry retailers ("your store") to their existing customers, inviting them to trunk shows, private viewings, holiday events, and similar in-store occasions.

Every message you receive comes from a dedicated phone number provisioned for your store and is signed by a named member of your store's team. The Concierge team writes, sends, and replies on the store's behalf.

How you came to hear from us

If you are receiving a text from a number associated with a jewelry store you have purchased from or interacted with, it is because that store has identified you as someone who may appreciate an invitation. Your contact information was collected by the store under its existing customer relationship, through purchases, appointments, sign-ups, or similar interactions.

You may stop receiving messages at any time (see below).

Frequency

Message frequency varies by store and event. Typically, customers receive a small number of messages around a specific event, an initial invitation, an optional follow-up if you have not responded, and event-day confirmations or reminders if you book an appointment. Most customers receive fewer than four messages per event.

Message & data rates

Standard message and data rates from your wireless carrier may apply. Concierge and the store sending the message do not charge you anything to receive or reply.

How to opt out

You can stop receiving messages at any time by replying with the following keyword:

STOP

You will receive a single confirmation message and no further marketing texts from that number. Opting out applies to the specific store's number; if you have separately given other stores permission to contact you, those programs are independent.

To resume messages after opting out, reply START.

Getting help

For assistance, reply HELP to any message, or contact:

concierge@clientbook.com
Clientbook, Inc., Attn: Concierge Support

Carriers

SMS/MMS delivery is provided through Bandwidth Inc. as our messaging service provider. The program is supported on major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, U.S. Cellular, Sprint, Boost, Cricket, and Metro, among others. Carriers are not liable for delayed or undelivered messages.

Privacy & data retention

Information collected through this program is handled in accordance with our Privacy Policy. We do not sell your information.

Conversation history and consumer data are retained for twelve (12) months following the completion of a campaign, after which they are securely deleted unless retention is required by law or requested by the store. We use industry-standard administrative, technical, and physical safeguards to protect the data.

Changes

We may update these SMS Terms from time to time. Material changes will be reflected by the "last updated" date at the top of this page. Continued participation in the program after a change takes effect constitutes acceptance.

Contact

Clientbook, Inc.
Attn: Concierge
3300 N Ashton Blvd Ste 175
Lehi, UT 84043
concierge@clientbook.com
(385) 352-3518