A small event
Private viewing
$1,000
1,000 customers contacted · minimum reached
Contacts1,000
Interested in attending~20
Appointments scheduled~8
Simple, Event-Based Pricing
Pay for the engagement you need. No hidden costs.
Concierge is priced like the service it is. Per event, per customer contacted. No platform fees, no annual contracts, no surprise charges.
$
1
per customer contacted
$1,000 minimum per event · No contracts
What you pay for
Three terms. Nothing else.
01 · Pay Per Customer
$1
per customer contacted
$1,000 minimum per event. Cost aligns directly with the outreach you actually send.
02 · One-Time Setup
$250
one-time, only at signup
Covers initial configuration and account setup. Waived for existing Clientbook customers.
03 · Flexible Terms
No contracts
no recurring fees
A non-refundable 20% down payment at signup secures your event. Balance due the day of the event.
Traffic Calculator
How much foot traffic could we drive to your event?
Drag the slider to model your event. Projections use the interested-attendee and appointment-booking rates H.L. Gross saw on their first campaign.
Customers contacted
2,500
500
10,000
Your investment
$2,500
Interested in attending (2%)
50
Appointments scheduled (0.8%)
20
Projected appointments
20
scheduled before doors open
Plus 50 additional customers telling us they'd like to come.
Projections are illustrative and based on H.L. Gross's first Concierge campaign. Actual results vary by store, list quality, event type, and offer.
Example campaigns
What an event actually costs.
Most common
A typical event
Trunk show weekend
$3,000
3,000 customers contacted · about the size of H.L. Gross's first campaign
Contacts3,000
Interested in attending~60
Appointments scheduled~24
A flagship event
Anniversary or signature show
$7,500
7,500 customers contacted · full active list
Contacts7,500
Interested in attending~150
Appointments scheduled~60
Projections use a 2% interest rate and 0.8% appointment-booking rate, based on H.L. Gross's first campaign.
What's included
Every dollar buys a real human reaching out.
Included in every event
- A dedicated phone number for the campaign, so your store line stays clean
- Personalized 1:1 invitations written in your store's voice
- Every reply handled by our team. Confirmations, reschedules, follow-ups
- Appointment scheduling on your calendar
- Real-time tracking of who's interested, who's booked, and who needs your team's follow-up
- Compliance and opt-out management on your behalf
What you'll never see on an invoice
- Annual platform or software fees
- Per-message or per-reply surcharges
- Minimum monthly commitments
- Multi-year contracts or auto-renewals
- Charges for customers who don't reply or opt out
- A bill if you don't run another event next month
Questions, answered
The fine print, plainly stated.
What does “per customer contacted” actually mean?
A “contact” is one customer your store chooses to invite. Not a message, not a delivery, not a reply. If we send three follow-ups to the same person, that's still one contact. You pay $1 each, once.
Is there a minimum?
$1,000 per event, the equivalent of 1,000 customers contacted. We don't run smaller campaigns because below that size, the math doesn't yet work for either side.
When am I billed?
A non-refundable 20% down payment is collected at signup to secure the event. The remaining balance is invoiced and due the day of the event.
Do I have to be a Clientbook customer?
No. Concierge runs as a standalone service. If you do use Clientbook, the $250 setup fee is waived and customer data flows automatically into the campaign.
Who chooses which customers we contact?
You do. We only reach out to the customers you include in the list you share with us.
What if customers want to opt out?
Opt-outs go to the dedicated campaign number, not your store line. We honor them immediately.
How is success measured?
As replies come in, you get a real-time report on who's interested, who has booked an appointment, and who needs a follow-up from your team. After the event, load a sales and special-order report into the Concierge platform and we'll attribute revenue directly back to the outreach.
Pilot with one event
No commitment. Just measurable results.
Run one event. See the recap. Decide for yourself.